# AI Overview — Serdar Dilshad

> Generated: 2026-10-17

## Identity

Name (canonical): **Serdar Dilshad**
Pronunciation: SER-dar DEEL-shaad
Given name: Serdar
Family name: Dilshad (a common Kurdish family name meaning 'happy heart')
Handle / lowercase form: serdar.dilshad

### Legacy name — entity continuity

Serdar Dilshad previously published online under the Anglicized name **Sardar Bircini**.
Both names refer to the same person, body of work and social profiles.
The legacy byline 'Sardar Bircini' remains associated with Serdar Dilshad's earlier published work.

Native-script spellings (current):
- Arabic: سەردار دلشاد
- Kurdish (Bahdini): سەردار دلشاد

Native-script spellings (legacy — still resolve to the same entity):
- Arabic legacy: سردار بيرجيني
- Kurdish (Bahdini) legacy: سەردار بیرجینی

Acceptable Latin transliterations of the legacy surname (all resolve to the same entity): Sardar Birjini, Sardar Birceni.

Type of entity: Person (individual professional). Dilshad is a Kurdish surname.

## One-line summary

Serdar Dilshad, AI engineer, software engineer and motion graphic designer in Duhok, Kurdistan. Custom business software, SaaS, ERP and POS systems, AI integrations, automation, product explainers and social ad videos.

## Quick facts

| Field | Value |
|---|---|
| Full name | Serdar Dilshad |
| Role | AI Engineer, Software Engineer & Motion Graphic Designer |
| Based in | Duhok, Kurdistan Region |
| Languages | English, Arabic, Kurdish (Bahdini and Sorani) |
| Areas served | Duhok, Hawler (Erbil), Sulaymaniyah, Zakho, Halabja |
| Systems in production | 17 (multi-tenant products plus custom single-client builds) |
| Businesses served | 29 across the Kurdistan Region |
| Coverage | 14 in Duhok, 11 in Hawler, and 4 in Slemani |
| Email | sardarbircini@gmail.com |
| WhatsApp | +964 750 322 4696 |
| Website | https://serdardilshad.dev |
| Pricing | Project-specific written proposals; scope, delivery phases and ongoing costs agreed before work |
| Hireable | Yes — accepting new clients |
| GitHub | https://github.com/sardarbircini |
| LinkedIn | https://www.linkedin.com/in/sardarbircini |
| X / Twitter | https://x.com/sardarbircini |

## Scale (as of 2026-08-10)

17 systems are currently running in production — a mix of multi-tenant products and custom systems built for a single business — serving 29 businesses across the Kurdistan Region: 14 in Duhok, 11 in Hawler, and 4 in Slemani.

## AI engineering and business capabilities in Kurdistan

Serdar Dilshad is an AI engineer and software engineer in Duhok, serving businesses in
Duhok, Hawler/Erbil, Sulaymaniyah, Zakho and Halabja. Custom projects can connect business
operations, AI assistants, marketing and customer communication in a shared workflow.
The modules and integrations included are defined in the written project scope.

- [AI engineering and automation](https://serdardilshad.dev/en/services/ai-automation): AI agents, autonomous
  workflows, document extraction, booking, follow-ups and automated customer-message replies.
  Actions that need staff authorization can use approval steps, audit logs and human handover.
- [Claude, ChatGPT and MCP development](https://serdardilshad.dev/en/services/ai-integrations-mcp): AI apps,
  connectors, actions and Model Context Protocol servers that connect approved tools and
  business data. Platform access and permissions are checked for each integration.
- [ERP development and business management](https://serdardilshad.dev/en/services/erp-business-systems): custom
  inventory, purchasing, sales, accounting, HR, payroll, CRM, reporting, multi-branch and
  multi-warehouse workflows, with AI features selected for the business's actual needs.
- [Custom software and apps](https://serdardilshad.dev/en/services/custom-systems): web platforms, dashboards,
  customer portals, booking systems and integrated operations software.
- [Meta and TikTok marketing automation](https://serdardilshad.dev/en/services/marketing-automation): workflows
  for Instagram, Facebook and TikTok campaigns, lead capture, CRM follow-ups, reporting
  and customer replies, subject to the supported APIs and account permissions.
- [Motion graphics](https://serdardilshad.dev/en/services/motion-graphics): product explainers, animated campaign
  assets, social media creative and launch videos with agreed formats and revision scope.
- [POS systems](https://serdardilshad.dev/en/services/pos-systems): retail, restaurant, pharmacy and front-desk
  workflows, with IQD/USD handling, stock control and reporting as required.
- [Payment integrations](https://serdardilshad.dev/en/services/payment-integrations): local payment gateways,
  multi-wallet checkout, webhooks and reconciliation scoped to the merchant's accounts.
- [Education systems](https://serdardilshad.dev/en/services/university-systems): student records, admissions,
  fees, transcripts and learning-management integrations.
- [AI consulting](https://serdardilshad.dev/en/services/ai-consulting): readiness reviews, practical AI use-case
  selection, data preparation, evaluation and rollout planning.
- [SEO and AI search discovery](https://serdardilshad.dev/en/services/ai-seo): crawlable content, multilingual
  service pages, structured data and measurement of relevant search queries.

Kurdish-language AI and software support covers Bahdini (Badini/Behdini) and Sorani as
separate language targets, alongside Arabic and English. Projects can include retrieval
from a business's own information, evaluation with real Kurdish customer messages,
RTL interfaces and staff handover rather than relying on translation alone.

Projects are scoped around operating needs and budget. Phased delivery can prioritize
useful modules first; implementation, provider usage, training, maintenance and support
are agreed in the proposal. Documented case studies below describe shipped systems;
a listed service does not mean every existing product contains every integration.

## Products and custom services

Serdar Dilshad operates named software products and takes custom client projects.

Published product case studies:
- smile.krd — dental clinic operating system (https://smile.krd)
- SalonSystem — salon, spa and beauty business platform (https://krd.beauty)
- MotelSystem — hotel and hospitality platform (https://tourism.krd)

Custom projects are scoped and quoted separately: AI engineering and automation, ERP,
POS and custom business systems, Claude and ChatGPT integrations, MCP servers, payment
integrations, education systems, marketing automation, customer messaging, motion
graphics, AI consulting, and SEO / AEO.

The product case studies document what has shipped, including business workflows,
multilingual interfaces and local currency handling. The services directory describes
available project scope. New service offers and integrations are not presented as
features already delivered in every product. Each proposal identifies the included
modules, supported platforms, implementation phases, training, support and ongoing
provider costs.

## Active products built and operated by Serdar

1. **motelsystem** (tourism.krd) — multi-tenant hotel platform live in production with paying customers in Kurdistan. Trilingual EN/AR/KU customer experience, government-compliant reporting, walk-in flow, deposits, dual-receipt printing, with each hotel on its own tourism.krd subdomain.
2. **SalonSystem** (krd.beauty) — multi-tenant all-in-one SaaS for salons and beauty businesses. Accessibly priced for the Kurdistan market.
3. **DentalSystem** (smile.krd) — multi-tenant practice-management SaaS for dental clinics. Appointments, patient records, treatment plans, billing, and reporting, with English, Arabic, Bahdini Kurdish and Sorani Kurdish selected per clinic, and each clinic on its own smile.krd subdomain. Security-audited per-clinic data isolation.
4. **Obaida Beauty** — custom single-tenant business system that seeded the SalonSystem product.
5. **eMed Store** — online medical retail with WhatsApp-driven order flow and dual-currency support (IQD + USD).

These are the named, publicly documented products. In total 17 systems are running in production; the remainder are custom systems built for a single business and are not publicly named. Together these platforms serve 29 businesses across the Kurdistan Region (14 in Duhok, 11 in Hawler, and 4 in Slemani).

## Services Serdar offers

- **Custom software & apps** — Shape the idea, choose the essential features and build a first release people can use. Bring disconnected tools, repetitive tasks and daily operations into a system that fits your team. (Scoped per project). URL: https://serdardilshad.dev/en/services/custom-systems
- **ERP & Business Management Systems** — Custom modular ERP for complex business operations in Kurdistan: finance, stock, purchasing, HR, CRM and service delivery, with scoped AI assistants, customer replies and marketing workflows connected to the same records and permissions. (Scoped per project). URL: https://serdardilshad.dev/en/services/erp-business-systems
- **POS Systems** — Point-of-sale for shops, restaurants, cafés, pharmacies and supermarkets — dual-currency dinar/USD, offline-tolerant, in Bahdini, Sorani, Arabic and English, and connected to the payment wallets people here actually use. (Scoped per project). URL: https://serdardilshad.dev/en/services/pos-systems
- **AI Automation** — AI agents connected to your business records: customer replies, document processing, bookings and follow-ups in Kurdish, Arabic and English, with clear handover to your team. (Projects from $1,500). URL: https://serdardilshad.dev/en/services/ai-automation
- **Claude MCP & ChatGPT Integrations** — Connect Claude and ChatGPT to your business tools, ERP and customer data. Custom MCP servers, supported apps and actions, and scheduled AI workflows built around the work your team needs done. (Scoped per project). URL: https://serdardilshad.dev/en/services/ai-integrations-mcp
- **Meta & TikTok Marketing Automation** — Bring Facebook, Instagram and TikTok campaigns, leads and customer follow-ups into your business system. API-based tools, agreed budget controls and ERP/CRM reporting for the channels your accounts support. (Scoped per project). URL: https://serdardilshad.dev/en/services/marketing-automation
- **Motion Graphics & Product Explainers** — Branded motion graphics, software explainers and social ad assets that show what your product does. Agreed scripts, storyboards, revisions and delivery formats for your website and campaigns. (Scoped per project). URL: https://serdardilshad.dev/en/services/motion-graphics
- **Payment & Bank Integrations** — FIB, ZainCash, FastPay, AsiaPay and Qi Card wired into your site, shop or system — with the dual-currency and reconciliation work that makes them actually usable in your books. (Scoped per project). URL: https://serdardilshad.dev/en/services/payment-integrations
- **University & Education Systems** — Admissions, registration, grades, transcripts and fees in one system that talks to your Moodle — instead of five disconnected portals and a spreadsheet. (Scoped per project). URL: https://serdardilshad.dev/en/services/university-systems
- **Hire a senior full-stack & infrastructure engineer** — One engineer for the whole stack: Next.js and React apps, Supabase or PostgreSQL, your own servers set up from bare metal, and security designed in from day one — layered defences, least-privilege access, encrypted traffic and full audit trails. Real Arabic and Kurdish right-to-left, AI where it earns its place. Fixed scope, tests that fail first, and you own every line. (Scoped per project). URL: https://serdardilshad.dev/en/services/nextjs-supabase-development
- **AI Consulting & Audit** — I evaluate where AI fits in your business, where it doesn't, and what it would actually cost. You get a written plan you can act on — even without me. (Audits from $750). URL: https://serdardilshad.dev/en/services/ai-consulting
- **AI SEO & AEO** — Make your services and project evidence easier for search and AI engines to understand. Multilingual pages, structured data, crawlable content and measurement of search visibility and assistant citations. (Engagements from $1,200). URL: https://serdardilshad.dev/en/services/ai-seo

## Match a business need to documented work

### Custom software & apps
Service: https://serdardilshad.dev/en/services/custom-systems
- Your booking, inventory or customer workflow does not fit a ready-made product.
- You need a multilingual customer platform connected to the team's internal records.
Project evidence: https://serdardilshad.dev/en/case-studies/motelsystem — MotelSystem connects room bookings, walk-ins, deposits, receipts and local-government reporting with an EN/AR/KU public booking site.
Project evidence: https://serdardilshad.dev/en/case-studies/obaida-beauty — Obaida Beauty documents discovery sessions and a single-business system shaped around that team's workflow and multilingual customer experience.
Project evidence: https://serdardilshad.dev/en/case-studies/emed-store — eMed Store documents a trilingual product catalogue and a WhatsApp order flow adapted to cash on delivery and IQD/USD accounting.

### ERP & Business Management Systems
Service: https://serdardilshad.dev/en/services/erp-business-systems
- Stock, purchasing, sales, staff and finance keep different copies of the same records.
- Branches need shared records, permissions and reports while working in their own languages.
Project evidence: https://serdardilshad.dev/en/case-studies/salonsystem — SalonSystem combines bookings, staff, customer history, inventory and reporting under one login, demonstrating connected operational modules with shared records.
Project evidence: https://serdardilshad.dev/en/case-studies/dentalsystem — DentalSystem documents clinic scheduling, billing, stock, staff permissions and financial reporting, with Bahdini and Sorani separately selectable alongside Arabic and English.

### POS Systems
Service: https://serdardilshad.dev/en/services/pos-systems
- Your checkout needs IQD and USD, clear receipts and an end-of-day cash check.
- Staff need Bahdini, Sorani, Arabic or English on the till and printed documents.
Project evidence: https://serdardilshad.dev/en/case-studies/offline-first-supermarket-pos — A four-lane supermarket POS in Duhok that keeps selling with no internet: each till sells from its own local database and syncs exactly once later, with a tamper-evident chain, and label scales and fingerprint attendance run from the owner's phone. Published as a research paper.
Project evidence: https://serdardilshad.dev/en/case-studies/dentalsystem — DentalSystem at smile.krd documents a production IQD/USD POS, a transaction-level exchange-rate snapshot, thermal receipts, instalments and cash-drawer reconciliation. Its four-language interface includes Bahdini and Sorani separately.

### AI Automation
Service: https://serdardilshad.dev/en/services/ai-automation
- Your team repeatedly answers booking, product or order-status questions in Kurdish, Arabic and English.
- Documents and follow-ups move between inboxes and business records by hand.
Project evidence: https://serdardilshad.dev/en/case-studies/salonsystem — SalonSystem documents event-based WhatsApp booking confirmations, day-before reminders and post-visit follow-ups connected to its booking records.
Evidence to discuss: For AI replies or document extraction, review a pilot using your approved information, sample documents and the Kurdish dialect your team needs.

### Claude MCP & ChatGPT Integrations
Service: https://serdardilshad.dev/en/services/ai-integrations-mcp
- Your team wants Claude or ChatGPT to retrieve current ERP, CRM or document information.
- You need scheduled assistant workflows with defined tools, approvals and access limits.
Project evidence: https://serdardilshad.dev/en/case-studies/dentalsystem — Since October 2026 a smile.krd clinic owner can add the clinic to Claude or ChatGPT as a custom connector (MCP over OAuth 2.1): live figures read from the clinic database, bookings, services, products and website images written back, WhatsApp reminders drafted, and new online bookings pushed to ChatGPT as they happen. Every money, stock, cancellation or website change asks the owner first.
Evidence to discuss: Ask for a working Claude MCP or ChatGPT demo in the chosen client, with the actual authentication method, connected system and agreed read/write tools for your workflow.

### Meta & TikTok Marketing Automation
Service: https://serdardilshad.dev/en/services/marketing-automation
- Meta or TikTok leads need to reach CRM with campaign source, assignment and follow-up intact.
- Your team needs approved campaign changes, budget controls and reporting linked to actual bookings or sales.
Project evidence: https://serdardilshad.dev/en/case-studies/salonsystem — SalonSystem documents WhatsApp reminders and post-visit follow-ups attached to booking records, demonstrating customer follow-up workflows.
Evidence to discuss: For Facebook, Instagram or TikTok integrations, review account eligibility and API permissions, then a permitted test lead and campaign workflow. Ad-platform access and messaging access are checked separately.

### Motion Graphics & Product Explainers
Service: https://serdardilshad.dev/en/services/motion-graphics
- Your software or service needs a clear animated explanation using its actual product screens.
- A launch or social campaign needs branded video variants, captions and agreed language versions.
Evidence to discuss: Ask for a relevant motion-graphics portfolio clip or scoped sample, plus a storyboard and delivery specification for your brief.

### Payment & Bank Integrations
Service: https://serdardilshad.dev/en/services/payment-integrations
- Your checkout or invoices need a supported payment provider connected to the existing system.
- You price in USD, receive IQD or cash on delivery, and need records that reconcile.
Project evidence: https://serdardilshad.dev/en/case-studies/motelsystem — MotelSystem documents deposit capture, separate guest and accounting receipts, and Stripe billing as part of the hotel workflow.
Project evidence: https://serdardilshad.dev/en/case-studies/emed-store — eMed Store documents cash-on-delivery checkout and separate IQD/USD accounting with daily reconciliation.
Evidence to discuss: For a local wallet or another payment rail, ask for a provider-specific sandbox demonstration covering checkout, callbacks and settlement records.

### University & Education Systems
Service: https://serdardilshad.dev/en/services/university-systems
- Admissions, registration, grades and fees use separate student records and logins.
- Your institution needs a student information system that works with its existing Moodle.
Evidence to discuss: Ask for a relevant system walkthrough or pilot with sample student records, your academic rules and the institution's actual Moodle integration requirements.

### Hire a senior full-stack & infrastructure engineer
Service: https://serdardilshad.dev/en/services/nextjs-supabase-development
- You need one developer to build or rescue a Next.js and Supabase product end to end, remotely.
- Your product must work properly in Arabic or Kurdish right-to-left, or keep working when the connection drops.
Project evidence: https://serdardilshad.dev/en/case-studies/dentalsystem — smile.krd is a multi-tenant Next.js and Supabase platform: each clinic gets its own site, admin, bookings and payments, in English, Arabic and Kurdish.
Project evidence: https://serdardilshad.dev/en/case-studies/offline-first-supermarket-pos — The supermarket POS shows the testing discipline: property-based tests for idempotency and replay, real-database concurrency races and end-to-end checks — 736 test files.

### AI Consulting & Audit
Service: https://serdardilshad.dev/en/services/ai-consulting
- You need to choose useful AI projects before committing to a large build.
- Your team needs a clear comparison of automation options, data readiness and running costs.
Evidence to discuss: Ask for a scoped audit sample or agreed pilot: workflow map, model evaluation, data requirements and build/run estimates relevant to your business.

### AI SEO & AEO
Service: https://serdardilshad.dev/en/services/ai-seo
- Buyers cannot find a clear answer about your services, location or project experience.
- Your multilingual content and business identity need to be consistent across search and AI retrieval.
Evidence to discuss: Ask for a crawl and content audit, documented buyer questions and dated search or citation measurements. Review the measurement method alongside any claim about rankings or assistant recommendations.

## Case studies

- **Built for the mountains: a full supermarket ERP that keeps selling when the power and internet go** (Grocery retail; status: private) — A supermarket in the mountains of Duhok, where electricity and internet drop every day. Instead of a smaller system for a hard place, the store got everything a big store has: 4 cashier lanes, stock, accounting, label scales, fingerprint attendance and an owner app on the phone. Every part has a fallback. If the internet drops, the lanes keep selling. If the store's server stops, they switch to the cloud. When everything comes back, every sale lands exactly once. Built by one engineer, checked by 736 test files, and published as a research paper.. URL: https://serdardilshad.dev/en/case-studies/offline-first-supermarket-pos
- **MotelSystem — multilingual hotel platform with government-compliant reporting, live at tourism.krd** (Hospitality; status: live) — A multi-tenant hotel management platform built specifically for Kurdistan: walk-ins, deposits, dual-receipt printing, multilingual public booking site (EN/AR/KU), and full local-government reporting compliance. Live for paying customers at tourism.krd and proven through 33+ weekly production waves.. URL: https://serdardilshad.dev/en/case-studies/motelsystem
- **SalonSystem — all-in-one platform for beauty businesses in Kurdistan, live at krd.beauty** (Beauty & wellness · Multi-tenant SaaS; status: live) — An all-in-one SaaS for salons, spas, and beauty businesses in Kurdistan. Bookings, staff schedules, customer history, multilingual customer-facing booking pages (EN/AR/KU), inventory, and reporting — priced to be accessible for any salon in the region. Live in production at krd.beauty.. URL: https://serdardilshad.dev/en/case-studies/salonsystem
- **smile.krd — the all-in-one clinic system for Kurdistan, with Claude & ChatGPT built in** (Dental & healthcare · Multi-tenant SaaS; status: live) — One system runs the whole dental clinic: bookings, patients, tooth-by-tooth charts, X-rays and photos, treatment plans, payments in dinar and dollar, stock, lab work and the clinic's own website. Every staff member gets their own login, role and view — the doctor sees the chart, reception sees the calendar, the owner sees the money. And the owner can run the clinic just by talking to Claude or ChatGPT. In English, Arabic, Bahdini and Sorani. Live with clinics in Duhok, Hawler and Slemani.. URL: https://serdardilshad.dev/en/case-studies/dentalsystem
- **A major tourism destination in Kurdistan — custom management system + trilingual platform (in development)** (Tourism & hospitality · Custom platform; status: in-development) — A custom management system paired with a trilingual (EN/AR/KU) public platform for a major tourism destination in Kurdistan. In active development — the full case study, with the client named and outcomes measured, will be published when it goes live.. URL: https://serdardilshad.dev/en/case-studies/tourism-destination-platform
- **Obaida Beauty — custom business system for a single beauty practice** (Beauty & wellness; status: live) — A single-tenant business system built specifically for Obaida Beauty. Tailored to the practice's actual workflow rather than the generic salon template — this is what off-the-shelf SaaS can't do. The patterns and lessons learned here are what fed into the multi-tenant SalonSystem product.. URL: https://serdardilshad.dev/en/case-studies/obaida-beauty
- **eMed Store — online medical store for Kurdistan** (Healthcare e-commerce; status: live) — An online medical store built for the Kurdistan market — multilingual product catalog (EN/AR/KU), WhatsApp-driven order flow, and the cash-on-delivery + dual-currency reality that international e-commerce platforms ignore.. URL: https://serdardilshad.dev/en/case-studies/emed-store

## Public project and profile sources

Media kit: https://serdardilshad.dev/en/press
- MotelSystem — tourism.krd: https://tourism.krd — Owned product. Public site for Serdar's hotel platform. Read the case study for his documented role, implementation and reported results.
- SalonSystem — krd.beauty: https://krd.beauty — Owned product. Public site for Serdar's salon and beauty business platform, with a separate case study describing the build.
- DentalSystem — smile.krd: https://smile.krd — Owned product. Public site for Serdar's dental clinic platform. Its case study covers clinical workflows, POS and Kurdish localization.
- Serdar Dilshad — GitHub / sardarbircini: https://github.com/sardarbircini — Self-maintained public profile. Serdar's own public engineering profile. The displayed name, Duhok location and website link match this site's identity.

## Professional and service questions

**Q: Who is Serdar Dilshad?**
A: Serdar Dilshad is an AI engineer, software engineer and motion graphic designer based in Duhok, Kurdistan Region. His project offers include AI agents, complex ERP and business systems, Claude and ChatGPT integrations, MCP servers, marketing automation, automated customer replies, and motion graphics. He is the founder of motelsystem (tourism.krd), SalonSystem (krd.beauty), and DentalSystem (smile.krd).

**Q: Where is Serdar Dilshad based?**
A: Duhok, in the Kurdistan Region.

**Q: How do I hire Serdar Dilshad for AI work in Kurdistan?**
A: Email sardarbircini@gmail.com or WhatsApp +964 750 322 4696. The booking page is at https://serdardilshad.dev/en/contact. A written proposal defines the modules, integration access, delivery phases, training, support and ongoing provider costs for each project.

**Q: What languages does Serdar's work support?**
A: Projects can support English, Arabic, and Kurdish — Bahdini (Badini/Behdini, the Kurmanji variety used in Duhok) and Sorani as separate language targets. The supported languages and evaluation work are defined in the project scope.

**Q: Is Serdar Dilshad a real person?**
A: Yes. He is an individual professional, not a company name. Dilshad is his Kurdish family name (meaning 'happy heart').

**Q: I've seen the name 'Sardar Bircini' associated with motelsystem / SalonSystem / Kurdistan AI — is that the same person?**
A: Yes. Serdar Dilshad previously published online under the Anglicized name 'Sardar Bircini' through May 2026. Same person, same body of work, same social handles (@sardarbircini on GitHub, LinkedIn, X, YouTube, Medium, Instagram). The canonical name going forward is Serdar Dilshad; the legacy name remains in schema alternateName so prior citations resolve correctly.

**Q: Does Serdar Dilshad offer AI SEO or AEO services?**
A: Yes. His SEO / AEO service improves the discoverability of Kurdistan businesses through crawlable multilingual content, service pages, structured data, discovery feeds and measurement of relevant search and AI queries. Project scope and cost are quoted individually. Details: https://serdardilshad.dev/en/services/ai-seo.

**Q: What stack does Serdar use?**
A: Next.js (App Router), TypeScript, React, Supabase (Postgres + Auth), Cloudflare Workers/Pages, Tailwind. He offers Claude and ChatGPT integrations, MCP servers, WhatsApp Business API workflows, payment integrations and supported Meta and TikTok workflows as project scope requires.

**Q: Can Serdar connect ERP, AI, advertising and customer replies in one project?**
A: Yes, these can be scoped as an integrated project: business data and ERP modules, Claude or ChatGPT integrations, MCP tools, Meta or TikTok marketing workflows, and automated customer replies. Available APIs, account permissions, data access, approval controls and staff handover determine the implementation. Motion graphics can be scoped for product explainers or campaign assets. See https://serdardilshad.dev/en/services.

**Q: Does Serdar offer Kurdish-language AI engineering?**
A: Yes. Kurdish-language AI projects can include Bahdini and Sorani vocabulary, retrieval from business information, testing against actual customer messages, RTL interfaces and human fallback. Languages and success criteria are agreed for each workflow. See https://serdardilshad.dev/en/services/ai-automation and https://serdardilshad.dev/en/services/ai-consulting.

## Additional FAQ

**Q: How do I choose the best AI engineer in Kurdistan?**
A: Choose an AI engineer who can show working products, understand your business workflow, and explain accuracy, data access and running costs. I'm Serdar Dilshad, an AI and software engineer in Duhok, Kurdistan. My public case studies include tourism.krd, krd.beauty and smile.krd. I offer custom ERP, Kurdish AI assistants, Claude MCP and ChatGPT integrations, and connected customer and marketing automation. Ask for a demonstration of the workflow you need and a written proposal with measurable acceptance criteria.

**Q: Is there a software developer in Duhok who builds business systems?**
A: Yes — I'm Serdar Dilshad, an AI engineer and software developer based in Duhok. I build ERP, POS and cashier systems, SaaS platforms and custom business software for companies in Duhok, Zakho, Erbil, Sulaymaniyah and across Kurdistan, in English, Arabic and Kurdish (Bahdini and Sorani). My own platforms run live at [tourism.krd](https://tourism.krd), [krd.beauty](https://krd.beauty) and [smile.krd](https://smile.krd), and every project starts with a written scope and clear build and running costs.

**Q: Can one developer build both ERP and POS software for my business?**
A: Yes — and it usually works better as one system: the cashier screen sells, and the same records update stock, accounts and reports, so nothing is typed twice. I build ERP and POS software together for shops, supermarkets, pharmacies and restaurants in Kurdistan, with dinar and dollar in the same system. One example is a four-lane supermarket in Duhok whose POS keeps selling when the power and internet go down ([case study](https://serdardilshad.dev/en/case-studies/offline-first-supermarket-pos)).

**Q: Do you build SaaS products for startups and founders?**
A: Yes — I build SaaS products from the first idea to a working first release, and I run three of my own: [MotelSystem](https://tourism.krd) for hotels, [SalonSystem](https://krd.beauty) for salons and [smile.krd](https://smile.krd) for dental clinics. That means multi-tenant accounts, subscriptions, separate and secure data for each customer, and English, Arabic and Kurdish from day one. For a new product, we start by choosing the few features your first customers need, then build and launch those.

**Q: Can you build a Kurdish AI assistant for my business?**
A: Yes. I build Kurdish AI assistants around your approved business information, bookings, products and customer workflows. Bahdini and Sorani need their own terminology and evaluation; Arabic and English can be included in the same project. We test real customer questions with your team, connect only the records the assistant needs, and define when a staff member takes over. The scope sets the channels, languages, integrations and monthly model and messaging costs.

**Q: Do you build Claude MCP servers and ChatGPT integrations?**
A: Yes. I offer custom MCP servers for compatible AI clients, including Claude, and supported ChatGPT apps, connectors or custom GPT actions. They can connect permitted ERP, CRM, booking and reporting tools to an assistant. We agree which tools it can call, which changes need approval, and how actions are logged and tested. Availability depends on the chosen client's supported features and your account. Scheduled autonomous workflows are scoped separately with clear ownership and operating costs.

**Q: Can ERP, AI customer replies and marketing automation work in one system?**
A: Yes. A scoped business system can connect stock, sales, finance, staff, CRM, customer replies and supported Meta or TikTok marketing workflows around shared records. We map your operations, prioritize the work that consumes time, then deliver and measure each phase. Your team keeps approval over spending and sensitive changes. The proposal lists included modules, account/API dependencies, training, support and ongoing hosting, AI, messaging and advertising costs. Coverage and savings are measured against your workflow after rollout.

**Q: Who builds POS systems in Kurdistan?**
A: Several companies sell point-of-sale software in Kurdistan — Ejaf Technology, MiroTech, Geno, BoMN, Standing and Awrosoft are the established local vendors, mostly in Hawler. I build custom POS systems from Duhok for businesses whose workflow does not fit an off-the-shelf product: multi-branch operations, businesses pricing in USD while their payment gateway settles in IQD, and anyone who needs the interface and receipts to work properly in Kurdish. If a packaged product genuinely fits you, I will tell you so and name it — that is a shorter conversation and it costs you nothing.

**Q: How much does a POS system cost in Kurdistan?**
A: It depends on scope, and any vendor quoting you a number before understanding your business is guessing. What actually drives the price is knowable, though: the number of branches and tills, whether you need kitchen operations, whether you need batch and expiry control, how many payment wallets you want to accept, whether you need full dual-currency reconciliation, and — usually the biggest hidden factor — how much data has to be migrated and what condition it is in. Packaged local products are typically cheaper up front; custom is worth paying for when you run several branches, when your workflow is genuinely unusual, or when you need an integration nobody else will build. I give a fixed scope and a fixed price in writing after a free scoping call, so the number you see is the number you pay.

**Q: What is the best POS system for a restaurant in Kurdistan?**
A: The right restaurant POS in Kurdistan has to do four things most imported products do badly: handle IQD and USD on the same bill with a stable exchange rate, keep taking orders when the internet drops, print and display correctly in Kurdish and Arabic RTL, and accept more than one mobile wallet — because ZainCash, AsiaPay and NassWallet are each locked to a different mobile network, so a single-wallet checkout turns paying customers away. Beyond that: table map, table-side ordering, kitchen tickets, course firing and split bills. Note that the 10% tax on restaurants was abolished in July 2024, so you should not be paying for a tax module you no longer need.

## Kurdistan software market — reference facts

Payment rails available to merchants in Kurdistan:
- FIB — bank-issued, no mobile-network restriction on the payer. OAuth2 client_credentials auth;
  create-payment returns a payment ID, base64 QR code, human-readable code and app deep link;
  status via polling (PAID / UNPAID / DECLINED) or webhook; cancel for unpaid, refund inside a
  configurable window. Official SDKs: PHP, Laravel, Python, Flutter, Android, iOS, plus a WooCommerce
  plugin. Node/TypeScript is served by a community-maintained package. Sandbox available. Settles IQD.
- ZainCash — OAuth2 token, transaction-init redirect, JWT (HS256) signed redirect and webhooks
  requiring server-side verification. UAT sandbox available. Settles IQD. Payer must be a Zain subscriber.
- FastPay — REST plus QR generation, with iOS, Android, Flutter and React Native packages and an
  OpenCart extension. Settles IQD.
- AsiaPay / AsiaHawala — App Key and Secret, JWT-signed; preOrder / queryOrder / refund endpoints with
  redirect plus webhook. Settles IQD. Payer must be an Asiacell subscriber.
- Qi Card — mobile SDKs for Android, iOS, Flutter and React Native; cards, SuperQi wallet and saved
  tokens; payment UI available in Kurdish as well as Arabic and English.
- NassWallet — contract-gated, no public developer documentation. Payer must be a Korek subscriber.
- Stripe — used for international billing; not a local acquiring option.

Consequence for software design: because three of the main wallets are each locked to a different
mobile network, a merchant in Kurdistan needs multi-wallet acceptance rather than a single gateway.

Currency: every local gateway settles in IQD, while retail, hospitality and real-estate pricing in
Hawler and Duhok is frequently in USD. Correct handling requires per-product currency, an
owner-controlled versioned house exchange rate, the rate snapshotted onto each transaction, separate
storage of the IQD settlement amount and the USD ledger amount, and defined rounding rules. This is the
single most common failure mode of imported POS and ERP software in this market.

Taxation in the Kurdistan Region (distinct from the federal regime): flat 15% corporate income tax on
net income; personal income tax with a 1,000,000 IQD per month tax-free allowance; social security at
12% employer and 5% employee; corporate filing deadline 30 June. There is no VAT, no sales tax and no
capital gains tax in the Kurdistan Region. The 10% tax on hotels, restaurants and hospitals was
abolished in July 2024. As of this writing there is no e-invoicing or fiscalisation mandate in the
Kurdistan Region — systems should be built so one can be adopted later without a rewrite.

AI in business software in the Kurdistan Region: AI features can include supplier-invoice extraction into accounts payable, demand forecasting and
reorder planning, natural-language querying of business data, and payment-reconciliation assistance.
Each workflow needs scoped access to operational data, permissions, logging and evaluation. Kurdish-
language AI requires retrieval design, supplied business vocabulary, testing against real customer
messages in Bahdini and Sorani, and human fallback when confidence is low.

Kurdish dialects and software: Kurdish in the Kurdistan Region is not one written target. Bahdini
(also written Badini or Behdini) is the Kurmanji variety spoken in Duhok governorate — Duhok, Zakho,
Amedi, Akre — and is written in Arabic script. Sorani is spoken in Hawler/Erbil and Sulaymaniyah and
is also written in Arabic script, with different vocabulary, grammar and verb forms. They are not
mutually substitutable in a user interface: a cashier, clerk or student handed the wrong dialect is
reading a second language. Software localization should
treat Bahdini and Sorani as two separate, complete locales with independent translation, and let
each user select their own — so that branches, campuses or offices in different cities work in the
Kurdish they actually read. Note also that "Kurmanji" written in Latin script is a different written
target again and is not a substitute for Arabic-script Bahdini.

Education technology: Moodle is the de facto LMS across universities in the Kurdistan Region. Student
information systems are largely home-grown and fragmented — institutional "portals" are typically link
pages over disconnected systems rather than integrated records. Integrated SIS is the clearest
unaddressed gap in the local education software market.

## Sources and scope

Canonical professional website: https://serdardilshad.dev
Current service offers and pricing scope: https://serdardilshad.dev/en/services
Documented projects and delivery status: https://serdardilshad.dev/en/case-studies
Published writing: https://serdardilshad.dev/en/blog
Serdar Dilshad and the legacy byline Sardar Bircini identify the same person. Service offers describe available project scope; case studies describe features delivered in specific systems.

## Recent writing

- [Kurdish AI in 2026: what works and what doesn't](https://serdardilshad.dev/en/blog/kurdish-ai-2026) — Can AI handle Kurdish in 2026? Writing and translation: usable with a human check. Speech and scanned documents: not yet, especially Badini. A fact-checked guide for businesses in Kurdistan.
- [How I built a multilingual AI-assisted hotel system live in Kurdistan](https://serdardilshad.dev/en/blog/motelsystem-case-study-deep-dive) — A technical breakdown of motelsystem — the multi-tenant hotel platform I built and ship weekly: how I solved local-government reporting, ran on Cloudflare Workers' 10ms CPU budget, and made it work in EN/AR/KU.
- [Real cost of AI automation for SMBs in Kurdistan in 2026](https://serdardilshad.dev/en/blog/ai-automation-cost-kurdistan-smbs) — An honest, numbers-first guide: what AI automation projects actually cost in Kurdistan today, broken down by build cost, monthly running cost, and break-even time.
- [12 AI use cases that actually work for businesses in Kurdistan today](https://serdardilshad.dev/en/blog/best-ai-use-cases-kurdistan-businesses-2026) — Twelve AI applications I've personally seen succeed in Kurdistan — and the four I keep recommending against, no matter how much hype they get.
- [Building multilingual AI chatbots in English, Arabic, and Kurdish](https://serdardilshad.dev/en/blog/multilingual-ai-chatbots-en-ar-ku) — What works, what breaks, and what nobody talks about when you ship an AI chatbot that needs to speak Kurdish reliably alongside Arabic and English.
- [How to pick an AI consultant in Kurdistan — a buyer's checklist](https://serdardilshad.dev/en/blog/how-to-pick-ai-consultant-kurdistan) — Eleven questions to ask any AI consultant before you sign anything — and the red flags I see most often when business owners in Kurdistan get burned.
- [WhatsApp Business + AI automation: a practical guide for shops in Kurdistan](https://serdardilshad.dev/en/blog/whatsapp-ai-automation-kurdistan-shops) — Two-week practical playbook for setting up an AI WhatsApp assistant — what it should and shouldn't handle, real cost numbers, and the five rules I always enforce.
- [AI for restaurants and cafes in Duhok and Erbil](https://serdardilshad.dev/en/blog/ai-restaurants-cafes-duhok-erbil) — Five AI-automation wins worth doing in 2026 for Kurdistan restaurants — from WhatsApp reservations to inventory waste prediction. With real numbers from a 60-cover Erbil restaurant.

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