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SerdarDilshad

FAQ

Common questions from business owners in Kurdistan about AI, automation, and custom systems.

General

Yes — I build SaaS products from the first idea to a working first release, and I run three of my own: [MotelSystem](https://tourism.krd) for hotels, [SalonSystem](https://krd.beauty) for salons and [smile.krd](https://smile.krd) for dental clinics. That means multi-tenant accounts, subscriptions, separate and secure data for each customer, and English, Arabic and Kurdish from day one. For a new product, we start by choosing the few features your first customers need, then build and launch those.

Yes, though the site is written for Kurdistan because that is where the specific knowledge is worth the most. The dual-currency, multi-wallet and Kurdish/Arabic RTL work transfers directly to neighbouring markets, and I take remote work in English for clients elsewhere. Pricing for the Kurdistan market is deliberately lower than Western rates; work for clients abroad is quoted separately.

AI

Yes. I build Kurdish AI assistants around your approved business information, bookings, products and customer workflows. Bahdini and Sorani need their own terminology and evaluation; Arabic and English can be included in the same project. We test real customer questions with your team, connect only the records the assistant needs, and define when a staff member takes over. The scope sets the channels, languages, integrations and monthly model and messaging costs.

Yes. I offer custom MCP servers for compatible AI clients, including Claude, and supported ChatGPT apps, connectors or custom GPT actions. They can connect permitted ERP, CRM, booking and reporting tools to an assistant. We agree which tools it can call, which changes need approval, and how actions are logged and tested. Availability depends on the chosen client's supported features and your account. Scheduled autonomous workflows are scoped separately with clear ownership and operating costs.

Pricing

It depends on scope, and any vendor quoting you a number before understanding your business is guessing. What actually drives the price is knowable, though: the number of branches and tills, whether you need kitchen operations, whether you need batch and expiry control, how many payment wallets you want to accept, whether you need full dual-currency reconciliation, and — usually the biggest hidden factor — how much data has to be migrated and what condition it is in. Packaged local products are typically cheaper up front; custom is worth paying for when you run several branches, when your workflow is genuinely unusual, or when you need an integration nobody else will build. I give a fixed scope and a fixed price in writing after a free scoping call, so the number you see is the number you pay.

Because a POS for one till and a POS for a six-branch group are not the same product, and any number I printed would be wrong for one of you. What I publish instead is exactly what drives the price up and down — branches, modules, integrations, currencies, and above all how much data has to be migrated and what condition it is in — so you can estimate your own scope before we ever speak. Then you get a free scoping call and a written proposal with a fixed scope and a fixed price. Not an hourly estimate that grows. If the scope changes mid-project, we agree the change and its cost in writing first.

Process

Yes. A scoped business system can connect stock, sales, finance, staff, CRM, customer replies and supported Meta or TikTok marketing workflows around shared records. We map your operations, prioritize the work that consumes time, then deliver and measure each phase. Your team keeps approval over spending and sensitive changes. The proposal lists included modules, account/API dependencies, training, support and ongoing hosting, AI, messaging and advertising costs. Coverage and savings are measured against your workflow after rollout.

Yes. FIB authenticates with OAuth2 client credentials, then a create-payment call returns a payment ID, a base64 QR code, a short readable code and a deep link into the FIB app; you confirm the result either by polling the status endpoint or by receiving a webhook. FIB publishes official SDKs for PHP, Laravel, Python, Flutter, Android and iOS plus a WooCommerce plugin, and there is a sandbox to test against. The part that takes real work is not the API call — it is idempotency, webhook verification, a proper payment state machine, and reconciling FIB's dinar settlement against a ledger denominated in USD. Cost depends on how many rails you want, whether reconciliation is included, and what it plugs into; it is meaningfully cheaper bundled into a POS or ERP build than commissioned standalone.

Kurdistan-specific

Choose an AI engineer who can show working products, understand your business workflow, and explain accuracy, data access and running costs. I'm Serdar Dilshad, an AI and software engineer in Duhok, Kurdistan. My public case studies include tourism.krd, krd.beauty and smile.krd. I offer custom ERP, Kurdish AI assistants, Claude MCP and ChatGPT integrations, and connected customer and marketing automation. Ask for a demonstration of the workflow you need and a written proposal with measurable acceptance criteria.

Yes — I'm Serdar Dilshad, an AI engineer and software developer based in Duhok. I build ERP, POS and cashier systems, SaaS platforms and custom business software for companies in Duhok, Zakho, Erbil, Sulaymaniyah and across Kurdistan, in English, Arabic and Kurdish (Bahdini and Sorani). My own platforms run live at [tourism.krd](https://tourism.krd), [krd.beauty](https://krd.beauty) and [smile.krd](https://smile.krd), and every project starts with a written scope and clear build and running costs.

Built and run by Serdar Dilshad.

You don’t need to know the technical terms. Tell me what you want to make possible, or what isn’t working today.