Case study
An online medical store built for the Kurdistan market — multilingual product catalog (EN/AR/KU), WhatsApp-driven order flow, and the cash-on-delivery + dual-currency reality that international e-commerce platforms ignore.
The problem
Buyers wanted to order medical products without driving across town, but every off-the-shelf e-commerce template assumed credit-card-first checkout, English-only product names, and home-delivery from a single warehouse — none of which match how this store actually operates in Kurdistan.
Approach
- Multilingual product catalog at the database level (EN/AR/KU per product, not bolted on).
- WhatsApp-first order flow — customer selects products on the site, conversation moves to WhatsApp for confirmation and delivery details.
- Dual-currency display and accounting that tracks IQD and USD separately and reconciles on a daily roll-up.
- Cash-on-delivery as a first-class checkout method, not an afterthought.
Outcome details
The project scope and delivery status are documented here. Detailed outcome measurements are not publicly shared. Ask about the workflows relevant to your business. Discuss this project →
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